Returns and Complaints


  1. All complaints regarding the functioning of the Store and orders made should be sent to the e-mail address: Complaints may also be submitted in writing to the Seller's registered address.
  2. When filing a complaint, the customer is obliged to at least indicate the noticed defect, deficiency or shortcoming and specify his demand.
  3. If the complaint submitted relates to the Consumer's claim under the warranty, the Customer is required to provide proof of purchase of the Goods in question from the Store (e.g. account statement, card payment confirmation, receipt or invoice).
  4. A customer who exercises warranty rights is obliged, at the Seller's expense, to deliver the defective item to the Seller's registered address or the address indicated in the e-mail correspondence.
  5. If the data or information provided in the complaint needs to be supplemented, the Seller will immediately ask the Customer to supplement it to the extent indicated. Along with such notification, information will be sent to the Customer on how to supplement the deficiencies in the claim.
  6. Complaints under warranty are recognized within 14 days from the date of delivery to the Seller of a statement containing the demands of the Buyer.
  7. The Customer will be notified by the Seller of the outcome of the complaint by e-mail or in writing, depending on the method of complaint.


  1. The right to withdraw from the Sales Agreement without stating a reason is granted only to the Customer who is a Consumer.
  2. A customer who has entered into a Sales Agreement may withdraw from it within 14 days without giving any reason.
  3. If the customer submitted the cancellation statement before the Seller accepted his order, the order is canceled and is treated as null and void.
  4. The time limit for withdrawal from the Agreement for Sale of Goods starts from the day on which the Customer or his designated person other than the carrier took possession of the Goods (in the case of sale of multiple Goods - in possession of the last of them), and in the case of other contracts - from the date of their conclusion.
  5. In order to exercise the right of withdrawal, the Customer is obliged to make a written statement to the Seller in this regard. To meet the deadline it is sufficient to send such a statement before its expiration. This statement may be sent by e-mail or by ordinary mail.
  6. The customer has no right of withdrawal:
    • if the subject of the service is a non-refabricated item, produced to the Customer's specifications or serving to meet his individualized needs;
    • if the subject of the service is an item that is perishable or has a short shelf life;
    • if the subject of the performance are things that, after delivery, due to their nature, become inseparable from other things,
    • if the object of performance has been used or consumed by the Customer, and in particular, if it has been connected to any external installation and used.
  7. The Seller shall, within 14 days from the date of receipt of the statement of withdrawal from the Sales Agreement, return to the Customer all payments made by the Customer, including delivery costs corresponding to the cheapest delivery method offered by the Seller. Refund of payments will be made using the same method of payment used by the Customer, unless the Customer expressly agrees to a different method of refund that does not involve any costs for him.
  8. The Customer will return all Goods covered by the statement of withdrawal from the Sales Contract to the Seller immediately, but no later than 14 (fourteen) days from the day on which he made the statement of withdrawal from the contract. To meet the deadline it is sufficient to send back the goods before its expiration.
  9. The seller has the right to withhold the refund of payments received from the customer until it receives the item back or the customer provides proof of its return, whichever event occurs first.
  10. The Customer shall bear the direct costs of returning the Goods (including the cost of delivering them to the Seller) and shall be responsible for any diminution in the value of the Goods resulting from using them in a manner other than necessary to ascertain the nature, characteristics and functioning of the Goods.
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